Terms of Service
Products are made to order and may take 4-6 to ship. After a product is made it is usually shipped within 1 week of completion.
Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.
Free shipping on all orders over $150 CAD everywhere other than items in the furniture collection. Large heavy items have very different rates depending on where they ship.
Customers in Canada
We ship via Canada Post. We select the cheapest option to keep costs down. Within Canada we offer tracking numbers with every order. Rates are calculated according to size and weight of items.
Customers in USA
We ship via Canada Post. We select the cheapest tracked parcel option which is unfortunately not the cheapest option, but it is the safest.
We ship via Canada Post. We select the cheapest tracked parcel option which is unfortunately not the cheapest option, but it's the safest.
Customers wishing to pick up orders
For customers who wish to pick up their item(s), please select "local pickup" at checkout.
We accept nearly all methods of payment.
REFUNDS & EXCHANGES
All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection.
If you have any questions or concerns about anything at all, please let us know. We are happy to assist you.
Since all wood, leather and pottery is different, not all products will look the same. This is the beauty of real natural materials. Each item is unique.